Process Intelligence.
Delivered.
How Emphasys used SAP Signavio Process Insights to analyse UGL's current processes, benchmark performance against industry standards, and deliver a prioritised roadmap for Finance and Source to Pay improvement.
UGL — Engineering Australia's Critical Infrastructure
UGL is one of Australia's leading engineering, construction, and maintenance services companies, delivering critical infrastructure projects across rail, resources, power, and water sectors. With operations spanning the country and a complex, multi-entity SAP environment, UGL required deep visibility into how its core business processes were truly performing.
Emphasys was engaged to conduct a comprehensive process analysis using SAP Signavio Process Insights — examining Finance and Source to Pay processes across multiple company codes and plant locations, and delivering a structured, data-driven foundation for continuous improvement.
The Complexity of Operating at Scale
Limited Process Visibility
Without a consolidated, data-driven view of how processes truly executed across company codes and plant locations, it was difficult to identify where inefficiencies and bottlenecks were occurring.
No Industry Benchmark Reference
UGL lacked a structured framework for comparing its process performance against industry peers — making it difficult to distinguish between processes that were genuinely underperforming and those operating within acceptable ranges.
Unclear Improvement Priorities
With multiple process areas spanning Finance and Source to Pay, there was no objective mechanism to prioritise which improvements would deliver the greatest impact relative to the effort required.
Process Blockers Unquantified
The root causes and frequency of process blockers across key workflows had not been systematically identified, making it difficult to design targeted corrective actions or innovation initiatives.
SAP Signavio Process Insights Analysis by Emphasys
Emphasys deployed SAP Signavio Process Insights to conduct a comprehensive, data-driven analysis of UGL's existing SAP processes. By extracting and mining actual process execution data, the engagement delivered objective, evidence-based insights — free from the bias of workshops or self-reported assessments.
Source to Pay
Finance
Analytical Methodology
Comprehensive Coverage Across Both Process Areas
The engagement covered 69% of all available process flows within scope — delivering a structured, evidence-based view of process performance across Finance and Source to Pay.
A Structured, Actionable Analysis Output
The engagement produced a comprehensive set of deliverables — each designed to give UGL's leadership team clear, evidence-based direction for process improvement without requiring subjective interpretation.
Industry Benchmark Classification
Processes categorised across four performance quadrants — Best in Class, Efficient but Unreliable, Reliable but Inefficient, and Poor Performance — benchmarked against global industry peers using Completion Rate and Days to Completion metrics.
Root Cause Analysis
The highest contributing root causes of process blockers were surfaced and highlighted, enabling targeted corrective action rather than broad, unfocused improvement initiatives.
Prioritised Improvement Roadmap
Recommendations were plotted on an Impact vs. Effort matrix — identifying Easy Wins, Quick Returns, High Value Drivers, and Strategic Bets — giving UGL a clear, sequenced path to process improvement.
Innovation Recommendations
Ten targeted innovation recommendations were delivered, covering specific SAP Fiori applications and automation opportunities aligned to UGL's existing SAP environment.
Internal Benchmark Analysis
Plants and company codes were benchmarked against each other to identify internal best performers — providing a reference point for internal improvement targets independent of external industry data.
Negative Lead Time Identification
Process flows exhibiting negative lead time were identified and flagged — a key indicator of data quality issues or process design problems requiring immediate attention.
From Process Uncertainty to Informed Action
The SAP Signavio & LeanIX Expert Partner
Headquartered in Sydney, Emphasys is a boutique SAP transformation partner trusted by mid-market and enterprise organisations across Australia and the Asia Pacific. As certified SAP Signavio and LeanIX experts, Emphasys helps organisations cut through complexity and transform with clarity.
SAP Gold Partner
One of only 80 SAP Gold Partners across APAC, with recognised certified competencies and partner-led territory authorisation.
SAP Signavio Expert Consultants
Certified SAP Signavio Expert Consultants with deep expertise in process mining, BPMN modelling, and business process transformation.
SAP LeanIX Expert Consultants
Certified SAP LeanIX consultants specialising in enterprise architecture, application portfolio management, and IT landscape governance.
ISO 9001:2015 Certified
Independently certified by PwC — providing clients with assurance of quality management and service excellence.
Close to 70% Repeat Engagement
A service model built around creating enduring value, not one-off projects — reflected in our high client retention rate.
Australia & Asia Pacific
Offices in Sydney, Melbourne, Brisbane, and Perth — serving enterprise clients across Australia and the broader APAC region.
Let Emphasys Bring the Same Clarity to Your Processes
Whether you are beginning your process transformation journey or looking to accelerate an existing SAP programme, Emphasys brings certified expertise, a collaborative approach, and the practical know-how to deliver real outcomes.